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Calls this month
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Number Of Calls With Red Flags
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Outbound call duration
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Inbound hourly activity
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Calls list
Team
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Inbound
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Outbound
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Missed
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| Client ↕ | Counselor ↕ | Phone ↕ | Date & time ↓ | Duration ↕ | Status ↕ | Flags / Analysis | Action | |
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Post-admission
Documentation & Servicing
CallInsight calls for teams supporting students after admission.
Counselor experience & service outcomes
| Counselor | Team | Calls | Analysed | Unresolved | Escalations | Service score |
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Call detail & transcript
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Call score
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Conv. probability
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Follow-up prob.
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Objections handled
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Escalation risk
Talk time
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Counselor
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Client
AI insights
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Escalation risk—
Objections handled—
Call quality—
Follow-up prob.—
Summary—
Key topics
Analytics
Total calls (Jun)
1,930
Red flags today
23
Conversion rate
28%
Daily call volume
Topic distribution
Counselor performance
Red flags · last 7 days
Score Heatmap
Red Flag Leaderboard
Keyword Trends
This week vs last
Counselors
Counselor profile
VK
Vishwajeet Kumar
Senior Counselor · Joined Jan 2024
Top performer
BBA specialist
9.1
overall score
312
Total calls
34%
Conversion
8
Red flags / wk
Communication
Objection handling
Product knowledge
Follow-up compliance
Red flags this week — needs coaching
Fee objection dismissed (Riya Sharma)
Said "don't worry about it" instead of presenting EMI / scholarship data. Recurring pattern — 3rd time this week.
Uncertain fee data (Riya Sharma)
Didn't know hostel fee — directed to website. Product knowledge gap on fees needs addressing.
4 active calls
Live Monitor
Real-time call monitoring with waveforms, whisper coaching controls, and live sentiment scoring.
Reports
Total calls
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Connected
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Connect %
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Total talk time
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Avg AI score
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Red / Green flags
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All counsellors
0 counsellors
| # | Counsellor | Team | Total | Connected | Connect % | Avg score | Drop risk | 🚩 Red | ✅ Green | Transcribed | Talk time | Avg/call | Median |
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Automation controls
Auto-transcription
Choose which newly synced CallInsight calls can start paid transcription. Changes are saved for every server restart.
Enable Sales automatic transcriptionMaster switch for normal CallInsight counsellor calls.
Manual Analyse remains available even when this is off.
CallInsight automation
Servicing auto-transcription
Automatically transcribe and analyse every Answered CallInsight call tagged Servicing.
Enable Servicing automatic transcriptionOnly calls assigned to the Servicing team are eligible.
Every Answered Servicing call is processed. Missed calls are skipped; no quota or minimum-duration filter is used.
Post-admission servicing
Servicing workflow funnel
Live from the CRM database — students by workflow stage, task completion, and per-counsellor load.
Sales Team (Vartika) — device fleet
| Phone | Model | Business SIM | Method | Connection | Readiness | Call | Talk time | Calls | Recordings | Last seen | Uploads |
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Servicing Team — device fleet
| Phone | Model | Business SIM | Method | Connection | Readiness | Call | Talk time | Calls | Recordings | Last seen | Uploads |
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Recorded calls
| Counsellor | Direction | Started | Duration | Status | Feedback | Cost | Actions |
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Task completion
| Task | Pending | Completed | Completion % |
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Active load by counsellor
| Counsellor | Onboarding | Activation | General Checkin | Total |
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Usage & Cost
Usage & Cost
Tokens, cost, and timing for every analysis run
Total Calls
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Total Cost (USD)
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Total Cost (INR)
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Transcription
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USD (ElevenLabs + DeepSeek)
Analysis
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USD (DeepSeek)
Avg Output Tokens
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per analysis (DeepSeek)
Failed Calls
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Daily Cost (USD)
By Counselor
Recent Runs
| Call ID | Date | Counselor | Vertical | Dur | TR Tokens | AN in | AN out | Finish | Cost $ | Time (s) | Status |
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Team Setup
Team Setup
Manage counselors, SIM numbers, verticals and LMS database mapping
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Counselor AI
Counselor AI
Select one or more counselors — AI gets context of all their transcribed calls
Select counselors and click Load Chat to start