LeadLens — Call Intelligence

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— Calls this month

— Today

— Analysed

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All Sales calls

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Every call record in the selected period

Answered calls

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CallInsight status is Answered

Missed / unanswered

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Not answered and zero recorded duration

Outbound call duration

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Inbound call duration

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Outbound hourly activity

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Inbound hourly activity

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Total

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Inbound

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Outbound

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Missed

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	Client ↕	Counselor ↕	Phone ↕	Date & time ↓	Duration ↕	Status ↕	Flags / Analysis	Action
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Post-admission

Documentation & Servicing

Review call coverage, concerns not resolved during the call, and service quality.

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Counselor experience & service outcomes

Performance and risk indicators for the selected team and date range.

— counselors

Counselor	Team	Calls	Analysed	Not resolved on call	Escalation suggested	Service score
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Concerns not resolved on the call

Grouped from saved service analyses. Select a type to read the exact calls; this is not a live case-status list.

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Call synopses

What happened in each analysed service call, with the source call one click away.

— calls

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Service coverage

Selected period

Calls to review

Saved analysis

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Call summary

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Call score

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AI conversion estimate

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AI follow-up estimate

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Student concerns addressed

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Escalation risk

Talk time

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Counselor

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Client

AI insights

Intent—

Escalation risk—

Student concerns addressed—

AI quality rating—

AI follow-up estimate—

Summary—

Key topics

Student Information

Student Name

Phone Number

WhatsApp Number

Parent Phone Number

Email

Secondary Email

Current State

Current City

Student Preferences

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Assigned Counsellor

Counsellor (L3)

Stream

Level

Degree

Specialization

Study Mode

Preferred Budget

Preferred State

Preferred City

AI Student Profile

No AI profile yet — click "Generate profile" to build one from all of this student's calls.

Outcome signals

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Sales Score

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Intent

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Convertible

Overall Sentiment—

Selling Points Used

Analyse this call to see selling points

Pitch vs Student Interest

Analyse this call to see pitch alignment

Sentiment trend

Analyse this call to see emotional journey

Voice & Tone Analysis

Counselor Tone

Talk Ratio

Counselor — Student —

Student Tone

Rapport Moments

Resistance Moments

Pressure Tactics Detected

Call Hook — What Grabbed Them

Analyse this call to identify the hook

Follow-Up War Room

Analyse this call to see follow-up strategy

Sales conversation insights

Conversion Language

Explore how conversations differ by student outcome, then review the calls behind the findings.

LMS-linked research

Outcome and admission research

Historical LMS-linked call analysis with clear sample definitions

Saved research

Analysing transcript language…

VK

Vishwajeet Kumar

Senior Counselor · Joined Jan 2024

Top performer BBA specialist

9.1

overall score

312

Total calls

34%

Conversion

8

Red flags / wk

Communication

92%Target 80%

Objection handling

71%Target 85%

Product knowledge

95%Target 85%

Follow-up compliance

79%Target 90%

Red flags this week — needs coaching

Fee objection dismissed (Riya Sharma)

Said "don't worry about it" instead of presenting EMI / scholarship data. Recurring pattern — 3rd time this week.

Uncertain fee data (Riya Sharma)

Didn't know hostel fee — directed to website. Product knowledge gap on fees needs addressing.

4 active calls

Live Monitor

Real-time call monitoring with waveforms, whisper coaching controls, and live sentiment scoring.

Total calls

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Connected

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Connect %

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Total talk time

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Avg AI score

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Red / Green flags

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#	Counsellor	Team	Calls	Connect %
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#	Counsellor	Team	Calls	Connect %
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#	Counsellor	Team	Missed	Total	Missed %
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Automation controls

Auto-transcription

Choose which newly synced CallInsight calls can start paid transcription. Changes are saved for every server restart.

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Enable Sales automatic transcriptionMaster switch for normal CallInsight counsellor calls.

Online verticalProcess eligible Online calls.

Regular verticalProcess eligible Regular calls.

Daily quota per counselor

hours

Maximum talk time processed per counselor each day. Minimum call duration

minutes

Shorter calls are skipped automatically.

Manual Analyse remains available even when this is off.

CallInsight automation

Servicing auto-transcription

Automatically transcribe and analyse every Answered CallInsight call tagged Servicing.

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Enable Servicing automatic transcriptionOnly calls assigned to the Servicing team are eligible.

Every Answered Servicing call is processed. Missed calls are skipped; no quota or minimum-duration filter is used.

Post-admission servicing

Servicing workflow funnel

Live from the CRM database — students by workflow stage, task completion, and per-counsellor load.

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Sales Team (Vartika) — device fleet

Phone	Model	Business SIM	Method	Connection	Readiness	Call	Talk time	Calls	Recordings	Last seen	Uploads
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Servicing Team — device fleet

Phone	Model	Business SIM	Method	Connection	Readiness	Call	Talk time	Calls	Recordings	Last seen	Uploads
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Recorded calls

Counsellor	Direction	Started	Duration	Status	Feedback	Actions
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Task completion

Task	Pending	Completed	Completion %
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Active load by counsellor

Counsellor	Onboarding	Activation	General Checkin	Total
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Team Setup

Manage counselor teams and SIM assignments for the current workspace

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CALL INTELLIGENCE WORKSPACE

Ask LeadLens

Explore evidence from recent analysed calls for the counselors you select.

Saved call evidence

Ask about the calls behind the numbers

Select counselors on the left, then load their recent analysed calls. Ask about recorded patterns, specific moments, and coaching opportunities.

1 Select counselors2 Load evidence3 Ask a question

Dashboard

Calls list

Review Inbox

Red Flag Review

Counselor Report Card

Student 360

Coaching Hub

Documentation & Servicing

Counselor experience & service outcomes

Concerns not resolved on the call

Call synopses

Service coverage

Calls to review

Call detail & transcript

Conversion Language

Counselor profile

Live Monitor

Reports

Auto-transcription

Servicing auto-transcription

Servicing workflow funnel

Sales Team (Vartika) — device fleet

Servicing Team — device fleet

Recorded calls

Task completion

Active load by counsellor

Team Setup

Ask LeadLens

Ask about the calls behind the numbers

Student FAQs

Call Topics