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Calls list
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| Client ↕ | Counselor ↕ | Phone ↕ | Date & time ↓ | Duration ↕ | Status ↕ | Flags / Analysis | Action | |
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Call detail & transcript
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Conv. probability
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Follow-up prob.
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Objections handled
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Summary—
Key topics
Analytics
Total calls (Jun)
1,930
Red flags today
23
Conversion rate
28%
Daily call volume
Topic distribution
Counselor performance
Red flags · last 7 days
Score Heatmap
Red Flag Leaderboard
Keyword Trends
This week vs last
Counselors
Counselor profile
VK
Vishwajeet Kumar
Senior Counselor · Joined Jan 2024
Top performer
BBA specialist
9.1
overall score
312
Total calls
34%
Conversion
8
Red flags / wk
Communication
Objection handling
Product knowledge
Follow-up compliance
Red flags this week — needs coaching
Fee objection dismissed (Riya Sharma)
Said "don't worry about it" instead of presenting EMI / scholarship data. Recurring pattern — 3rd time this week.
Uncertain fee data (Riya Sharma)
Didn't know hostel fee — directed to website. Product knowledge gap on fees needs addressing.
4 active calls
Live Monitor
Real-time call monitoring with waveforms, whisper coaching controls, and live sentiment scoring.
Reports
Total calls
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Connected
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Connect %
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Total talk time
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All counsellors
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| # | Counsellor | Team | Total | Connected | Connect % | Avg score | 🚩 Red | ✅ Green | Transcribed | Talk time | Avg/call | Median |
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| Click Apply to load | ||||||||||||
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Settings
Manage notifications, AI flag thresholds, recording preferences, team members, and integrations.
Usage & Cost
Usage & Cost
Tokens, cost, and timing for every analysis run
Total Calls
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Total Cost (USD)
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Total Cost (INR)
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Transcription
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USD (ElevenLabs + DeepSeek)
Analysis
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USD (DeepSeek)
Avg Output Tokens
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per analysis (DeepSeek)
Failed Calls
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Daily Cost (USD)
By Counselor
Recent Runs
| Call ID | Date | Counselor | Vertical | Dur | TR Tokens | AN in | AN out | Finish | Cost $ | Time (s) | Status |
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Team Setup
Team Setup
Manage counselors, SIM numbers, verticals and LMS database mapping
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Leads
Leads
All LMS-matched students — filter by status, DB, and search
Counselor AI
Counselor AI
Select one or more counselors — AI gets context of all their transcribed calls
Select Counselors
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